How to install eSIM on iPhone and Android

How to Install an eSIM on iPhone and Android (Step-by-Step)

Installing Your VOYA eSIM is Easy

After purchasing a VOYA eSIM plan, you'll receive a QR code by email. Here's how to activate it on your device - the whole process takes less than 5 minutes.

Before You Start

  • Make sure your device is eSIM compatible (see list below).
  • Your phone must be unlocked (not locked to a specific carrier).
  • You need a WiFi or data connection to download the eSIM profile.
  • Have your VOYA QR code ready (check your email).

iPhone Setup (iOS 16+)

  1. Go to Settings ? Cellular ? Add eSIM (or "Add Cellular Plan").
  2. Tap "Use QR Code".
  3. Scan your VOYA QR code.
  4. Tap "Continue" when prompted, then "Add Cellular Plan".
  5. Label the plan (e.g., "VOYA Japan") and choose whether to use it as primary or secondary.
  6. Your eSIM is installed! It will activate when you arrive at your destination.

Android Setup (Samsung / Google Pixel)

Samsung Galaxy

  1. Go to Settings ? Connections ? SIM Card Manager ? Add Mobile Plan.
  2. Tap "Scan Carrier QR Code".
  3. Scan your VOYA QR code.
  4. Follow the on-screen instructions to confirm.

Google Pixel

  1. Go to Settings ? Network & Internet ? SIMs ? Add SIM.
  2. Tap "Download a SIM instead?".
  3. Scan your VOYA QR code.
  4. Follow prompts to complete installation.

Compatible Devices

iPhones

  • iPhone XS, XS Max, XR (2018) and all later models
  • All iPhone 11, 12, 13, 14, 15, 16 series
  • Note: iPhone 14 and later (US models) are eSIM-only, no physical SIM slot

Samsung Galaxy

  • Galaxy S20 / S21 / S22 / S23 / S24 series
  • Galaxy Z Fold / Z Flip series
  • Galaxy Note 20 / 20 Ultra

Google Pixel

  • Pixel 3 and later (3, 3a, 4, 4a, 5, 6, 7, 8 series)

Other Compatible Devices

  • iPad Air (3rd gen+), iPad Pro (2018+), iPad Mini (5th gen+)
  • Apple Watch (Series 3 and later with cellular)
  • Various Motorola, Huawei, OnePlus models

Troubleshooting Common Issues

  • QR code not working? Ensure your phone is connected to WiFi and try again. If the code has already been scanned once, contact VOYA support.
  • No signal after arrival? Go to Settings ? Cellular ? VOYA plan ? turn on "Data Roaming" and "Voice & Data".
  • "SIM not supported" error? Your phone may be carrier-locked. Contact your home carrier to unlock it.
  • eSIM option grayed out? Some regions sell carrier-locked phones that disable eSIM. Check with your carrier.

Need help? Contact VOYA support - our team is available 7 days a week.

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